Only use this form for comments about the practice and suggestions as to how we can improve our service to you.
Medical matters and official complaints cannot be dealt with via this form.
Complaints and feedback
Complaints Form
We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint.
To pursue a complaint please complete this form and the practice manager will deal with your concerns appropriately.
Evening and Weekend Clinics
The evening and weekend clinics are run by HealthBridge. The Shrubberies Medical Centre only provide the building. We apologise if you’ve had a negative experience with the evening clinics run by HealthBridge and recommend that you contact them direct.
Here are some ways to get in touch
HealthBridge Direct Limited
Address: The Vintry, 53-63 Redbridge Lane East, Ilford, IG4 5EY
Telephone: 020 3981 35001
Online Complaints: Click here
Leave feedback via NHS.UK
Your review must be about a specific experience and not a general view of the NHS or the service as a whole.
GP patient survey
The GP Patient Survey is an independent survey run by Ipsos on behalf of NHS England. The survey is sent out to over two million people across the UK. The results show how people feel about their GP practice.
NHS Friends and Family
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